Privacy Policy

Welcome to our website, www.locaria.com (the “Website”) brought to you by Locaria Limited. We are committed to protecting the privacy of all visitors to our Website. Please read this privacy policy (the “Privacy Policy”) to understand how we use and protect any personal information that you provide to us.
This Privacy Policy is intended to assist you in making informed decisions when using our Website and any services provided through it. Please take the time to read and understand this Privacy Policy.
By using the Website and/or completing and submitting a registration form on the Website you consent to the collection, use and transfer of your information in accordance with this Privacy Policy.

Contacting Us

For the purpose of the Data Protection Act 1998, the data controller in respect of any personal data that you submit to us on our Website is Locaria Limited, a company incorporated in England and whose registered office is at 4th Floor, 100 Leman Street, London, E1 8EU, United Kingdom.

If you have any queries in relation to this Privacy Policy, please contact us using the following contact information:

Data Protection Officer

Locaria Limited
4th Floor
100 Leman Street
London
E1 8EU
United Kingdom

Email: privacy@locaria.com

What information do we collect?

We will collect information:

that you provide to us when you register on the Website (such information may include, but may not be limited to, your name, age, telephone number, postal address, email address and areas of interest to you);

about your usage of the Website; and

that you provide to us in messages, e-mails or letters that you send to us including information submitted to us using forms on the Website or as comments on our Blogs.

It is possible to view the Website without providing any personal details. However, without registering your details you may not be able to access some of the features and services provided through the Website.

We may receive some information that you submit to any third party website that you access from a link contained in the Website. Both Locaria Limited and the owner or operator of that third party website will be the data controller in respect of any such information and you should check the privacy policy of that website to find out how they will use your personal information.

We will only use any information that we collect from you in accordance with this Privacy Policy.

Additional information we collect from our Linguists

If you apply to register with Locaria to provide your services as a linguist, we will collect the following additional information from you as part of this process and, if you are accepted as a Locaria linguist, in order to manage our work together.

Locaria will process the personal information which you provide to us in order to manage our contractual relationship with you, including but not limited to your personal professional profile; records of tests completed by you; work done by you; payments due to you and how payments are made to you.

We may also use this information for other legitimate business purposes, including but not limited to future business communications with you, quality control purposes and maintaining a record of past projects and the translators we have worked with.

Locaria uses Plunet GmbH as processor of the personal information provided by you. Your personal information is hosted on servers maintained by Plunet in the EEA and may also be accessed by Locaria or its affiliates from locations outside the EAA. Locaria also uses Sage Global Services Limited, Paypal (Europe) S.a.r.l. et Cie, S.C.A. (and its subsidiaries or affiliates) and Skrill Limited for processing payments and financial records relating to you. These companies may host your Personal Data within the European Economic Area (“EAA”) or outside the EAA.

Explaining the legal bases we rely on

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:

Consent

In specific situations, we can collect and process your data with your consent, for example, when you tick a box to receive email newsletters or other information from Locaria.

Contractual obligations

In the case of our Linguists, we also need your personal data to comply with our contractual obligations, for example managing your projects, making payments due to you and maintaining your profile so that we can offer appropriate projects to you.

Legal compliance

If the law requires us to, we may need to collect and process data relating to our Linguists, for example in relation to keeping financial records and accounting for tax.

Legitimate interest

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we may use data which you have submitted to us in order to contact you to explore how Locaria can work with your business or to provide updates on the services provided by Locaria.

The purposes of the processing

How we’ll use your personal data and why:

  • To process any requests for information that you make by using our website.
  • To manage the work undertaken by our linguists. We do this on the basis of our contractual obligations, our legal obligations and our legitimate interests in providing our services.
  • To protect our premises, employees and visitors from crime, we operate CCTV systems in our offices which record images for security. We do this on the basis of our legitimate business interests.
  • To process payments to Linguists and other suppliers. We do this on the basis of our legitimate business interests.
  • If we discover any criminal activity or alleged criminal activity through our use of CCTV we will process this data for the purposes of preventing or detecting unlawful acts.
  • With your consent, we will use your personal data and preferences to keep you informed by email or telephone about relevant services, events or information relating to our business. You may opt out from receiving such marketing communications from us at any time by notifying us in writing, contacting us at privacy@locaria.com or, alternatively, by following the procedure to ‘unsubscribe’ that is specified in the email that you receive.
  • To send you communications required by law or which are necessary to inform you about changes to the services we provide. For example, updates to this Privacy Policy. These service messages will not include any promotional content and do not require prior consent when sent by email. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.
  • To ensure that content from our Website is presented in the most effective manner for you and your computer and to develop, test and improve our website and the systems and services we provide. We’ll do this on the basis of our legitimate business interests.
  • To comply with our contractual or legal obligations to share data with law enforcement.
  • To send you surveys and feedback requests to help improve our services. These messages will not include any promotional content and do not require prior consent when sent by email or text message. We have a legitimate interest to do so as this helps make our services more relevant to you. Of course, you are free to opt out of receiving these requests from us at any time.

Cookies

The Website uses cookies to ensure that you get the most out of the Website. Cookies are small amounts of information in the form of text files which we store on your computer. Cookies allow us to monitor website traffic, improve the Website’s usability and to personalise the content of the site for you.

If you do not wish us to install cookies on your computer for these purposes, you may change the settings on your Internet browser to reject cookies. For more information about how to do this please consult the “Help” section of your browser. Please note that if you do set your browser to reject cookies, you may not be able to use all of the features of the Website. If you prevent us from placing cookies, you may not be able to use the Services.

We use an analytics service provider (Google Analytics and Adwords) for website traffic analysis and reporting. Analytics service providers generate statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to the Website may be used to create reports about the use of the Website and the analytics service provider will store this information. We do not receive any Personal Data regarding your use of the Website from Google Analytics.

Disclosure of your information

Other than as expressly set out in this Privacy Policy or as otherwise required or permitted by law, we will not share, sell or distribute any of the information you provide to us without your consent.

Locaria uses Mailchimp (a business of The Rocket Science Group LLC) to manage email correspondence with Linguists, clients, prospective clients and other business contacts. We may use other similar services in future. Locaria also uses Salesforce.com to manage its relationships, correspondence and record-keeping in respect of clients and prospective clients. These companies may host Personal Data within the European Economic Area (“EAA”) or outside the EAA.

Locaria uses Plunet GmbH as processor of the personal information provided by Linguists. Linguists’ personal information is hosted on servers maintained by Plunet in the EEA and may also be accessed by Locaria or its affiliates from locations outside the EAA. Locaria also uses Sage Global Services Limited, Paypal (Europe) S.a.r.l. et Cie, S.C.A. (and its subsidiaries or affiliates) and Skrill Limited for processing payments and financial records relating to Linguists. These companies may host Personal Data within the EAA or outside the EAA.

We may also disclose your personal information: (i) where required to do so by law or court order; and (ii) to any person to whom disclosure is necessary to enable us to enforce our rights under this Privacy Policy or under our Terms and Conditions.

Third Party Sites

The Website may contain links to websites that are operated by third parties. We do not control and accept no liability or responsibility for those websites and this Privacy Policy does not apply to those websites. Please consult the terms and conditions and privacy policy of those third party websites to find out how they collect and use your personal data and to establish whether they use cookies and what they may use them for.

Twitter Tweet Button, Facebook Like Button, and LinkedIn Button

These are functions provided by Twitter, Facebook and LinkedIn. By simply clicking on these push-buttons on the Site, the function makes it possible to share liking of Locaria articles and other content on the relevant social media site, without having to exit the page. This way the user links his/her/its relevant social media profile to Locaria and makes this information accessible to anyone on the web, subject to the terms of use and privacy policies of each social media platform.

For further information on the use of the Personal Information by the social media platforms, please consult the following links:

http://twitter.com/privacy.

https://www.facebook.com/privacy/explanation

https://www.linkedin.com/legal/privacy-policy

How do we protect your information

The information that you provide to us will be collected and processed by us or by a data processor appointed by us to undertake processing on our behalf. In common with a number of other websites, the data that we collect from you may be transferred to a cloud service provider which has data servers which are based outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer and the storing and/or processing of your personal data on these servers. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Appropriate security measures will be adopted to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. However, you acknowledge that data transmission over the internet is inherently unsecure and that we cannot guarantee the security of data you send over the internet.

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Where your information may be processed

Although our own business data servers are located in Europe, sometimes we will need to share your personal data with third parties and suppliers outside the European Economic Area (EEA).

Protecting your data outside the EEA

The EEA includes all EU Member countries as well as Iceland, Liechtenstein and Norway.

We may transfer personal data that we collect from you to third-party data processors in countries that are outside the EEA such as the USA.

If we do this, we will ensure your data receives the same protection as if it were being processed inside the EEA. For example, our contracts with third parties stipulate the standards they must follow at all times in accordance with applicable EU Regulations.

Any transfer of your personal data will follow applicable laws and we will treat the information under the guiding principles of this Privacy Policy.

What are your rights over your personal data?

An overview of your different rights

You have the right to request:

  • Access to the personal data we hold about you, free of charge in most cases.
  • The correction of your personal data when incorrect, out of date or incomplete.
  • That we stop using your personal data for direct marketing (either through specific channels, or all channels).
  • That we stop any consent-based processing of your personal data after you withdraw that consent.

You can contact us to request to exercise these rights at any time by emailing privacy@locaria.com:

If we choose not to action your request we will explain to you the reasons for our refusal.

Your right to withdraw consent

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Where we rely on our legitimate interest

In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation.

We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

Direct marketing

You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

Checking your identity

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Policy.

If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

Contacting the Regulator

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

You can contact them by calling 0303 123 1113.

Or go online to www.ico.org.uk/concerns (opens in a new window; please note we are not responsible for the content of external websites)

If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.

Changes to our privacy policy

By using our Website you consent to our collection and use of your information as described in this Privacy Policy. We reserve the right to make changes to this Privacy Policy at any time. If we change our privacy policies and procedures, we will post those changes on our Website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.